Responsible Gaming at cr999 — Your Safety is Our Priority
cr999 believes gaming is a source of enjoyment — not a source of problems. We provide you with safe tools, limit-setting features and 24/7 support.
What is Responsible Gaming and Why Does It Matter?
Online gaming is a great form of entertainment, but it is only enjoyable when you play in a controlled way. Responsible gaming at cr999 means knowing your budget, respecting time limits and not letting gaming take priority over other areas of your life.
We want every player to enjoy their experience, and if gaming ever starts to feel like a problem, reach out to us right away. All our tools are free and available at any time.
Remember — gaming is entertainment only, not a guaranteed source of income. cr999 always ensures that every player's gaming experience remains positive and controlled.
Our Safety Tools
cr999 provides several powerful tools to help you stay in control of your gaming — completely free of charge.
Deposit Limit
Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour waiting period — protecting you from impulsive decisions.
Time-Out (Break)
Need a break for a few days? Temporarily suspend your account for anywhere from 1 day to 6 weeks. During a time-out you will not be able to play any games or make deposits.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Your account can be closed for anywhere from 6 months up to permanently. This decision is a courageous step — cr999 always respects it.
Session Time Limit
Set a time limit for each gaming session. When the set time is up, the system will automatically alert you and log you out of the game, so you never lose track of how long you have been playing.
Loss Limit
Gaming will automatically stop once you have lost a set amount. This limit can be set daily, weekly or monthly. It is highly effective at preventing the tendency to keep chasing losses.
Reality Check
Enable regular pop-up notifications that remind you how long you have been playing and how much you have won or lost. Stay aware and stay in control.
Warning Signs of a Problem
If gaming causes anxiety instead of enjoyment, look out for the signs below. If even one of them applies to you, contact the cr999 support team right away.
- You are spending more than your budget and feeling regret afterwards.
- You are placing larger bets to try to win back money you have lost.
- You are playing for hours without thinking about family or work.
- You feel restless or anxious when you are unable to stop gaming.
- You are gaming with borrowed money or in debt.
- You are hiding your gaming from family or friends.
- You think of gaming as a reliable source of income.
What to Do if You Have a Problem?
Acknowledge It to Yourself
Admitting that gaming is getting out of control is the first and most courageous step. There is nothing to be ashamed of — this is a common issue.
Activate a Limit or Time-Out
Go to your cr999 account settings and instantly activate a deposit limit, session limit or time-out — no waiting required.
Talk to the Support Team
Contact our 24/7 Bengali live chat. Our trained support team will help you without any judgment.
Take Self-Exclusion
If you need a long-term break, choose self-exclusion. Email [email protected] — we will act promptly.
Deposit and Withdrawal Limits
Financial limits at cr999 are clear and fair. The same rules apply across all methods.
| Item | Amount | Method |
|---|---|---|
| Minimum Deposit | ৳200 | bKash Nagad Rocket Upay |
| Minimum Withdrawal | ৳800 | bKash Nagad Rocket Upay |
| Withdrawal Processing Time | 15 minutes to 2 hours | All Methods |
| Deposit Limit Activation | Immediate | Account Settings |
| Increasing a Deposit Limit | Takes effect after 24 hours | Protective Delay |
Protection of Minors
cr999 strictly serves players aged 21 and above, in accordance with Bangladeshi law and ethical responsibility. Identity verification at registration is mandatory.
If you have children or teenagers in your household and you use cr999, please use password protection on your device and do not hand your device to others while logged in.
Our Commitment to Child Protection
- Mandatory age verification at registration
- Immediate account closure if a minor is identified
- 21+ age restriction clearly stated in all advertisements
- Protection guidance for parents always available
How to Self-Exclude?
Self-exclusion is a protective step — it is not a sign of weakness, but of courage.
Go to Account Settings
Log in to cr999 and go to the "Responsible Gaming" section in your account settings.
Choose Self-Exclusion
Select your preferred duration from the available options: 6 months, 1 year, 2 years or permanent.
Confirm Your Decision
Confirm your decision after your identity is verified. The process will take effect immediately.
Contact Support
If you are unable to do it directly through settings, email [email protected] or let us know via live chat — action will be taken within 24 hours.
Responsible Gaming FAQ
Play Safe, Play Happy
cr999 is always by your side. Enjoy the games, use our limit tools, and talk to us whenever you have a concern.
Get Help Right Now
If you have any concerns about gaming, contact our Bengali support team right away. We are here for you 24 hours a day, 7 days a week — without any judgment.